Refund policy

Last Updated: October 20, 2026

Thank you for shopping with OG Agave. The following guidelines cover returns, refunds, and exchanges.

Live Plants: 7-Day Damage Reporting Window

Due to the perishable nature of live plants, we are unable to accept returns for general change-of-mind once a plant has been delivered and removed from its shipping packaging. The 30-day return window for other eligible products below does not override this live-plant exception.

If your plant arrives damaged or in poor condition due to shipping, please report it within 7 days of delivery with photos. We will assess and offer a replacement, store credit, or refund at our discretion.

30-Day Returns for Other Eligible Products

Other eligible products may be returned within 30 days of delivery. Returns require prior authorization and valid proof of purchase, such as an order confirmation email, packing slip, or digital receipt.

  • Items must be unused, unassembled, and free of wear, pet damage, or customer-caused damage.
  • All original packaging, protective wrapping, labels, tags, and included accessories must be returned intact and complete.

Items Not Eligible for Return

  • Products that have been displayed, assembled, installed, or used.
  • Items missing packaging, components, or accessories.
  • Products damaged by the customer, pets, improper storage, or environmental exposure.
  • Live plants showing decline attributable to post-delivery care, including insufficient light, overwatering, underwatering, or frost exposure. This includes plants returned more than 7 days after delivery where decline is attributable to post-delivery care.

Returns submitted without prior authorization will not be accepted.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon delivery. Report shipping damage, defective items, incorrect products, or missing components within 7 days of delivery.

Qualifying issues include products broken, crushed, bent, or physically damaged during shipping; detached stems, cracked pots, broken or missing components; an incorrect style, color, size, or quantity; and missing parts or accessories.

Email info@ogagave.net with your order number, a description of the issue, clear photographs of the product, damage and shipping box, and a photo of the shipping label if the box was damaged in transit.

Our team will respond within 1–2 business days with a resolution, which may include a replacement, store credit, or full refund. All eligible returns include a prepaid return shipping label at no cost to you.

How to Request a Return

  1. Contact info@ogagave.net with your order number, the items you wish to return, the reason, and photos for damage or defect claims.
  2. Await authorization. We will review your request and respond within 1–2 business days. Approved returns receive a free prepaid return label, detailed instructions, and a return authorization number.
  3. Pack the item securely in its original packaging and ship within 7 days of receiving authorization. Unauthorized returns will be refused and returned to sender at the sender's expense.
  4. Once your returned item is received and inspected, approved refunds are processed within 10 business days to your original payment method.

Return Shipping Address: OG Agave, 2105 Ranch Rd 620 N, Austin, TX 78734, United States.

Refunds

After inspecting your returned item, we will notify you by email whether the refund is approved or denied. Approved refunds are processed within 10 business days to your original payment method. Your bank or card issuer may require additional time to post the refund.

If your refund has not appeared, check your bank or credit card statement and contact your bank or card issuer. If it remains unresolved, email info@ogagave.net so we can investigate.

Exchanges

Exchanges are subject to the eligibility requirements and live-plant exception above.

Option 1: Return and reorder. Initiate an eligible return and place a new order for the preferred item. The refund is processed independently once the return is received and inspected.

Option 2: Email info@ogagave.net with your order number and the item you would like instead, and our team will coordinate an eligible direct exchange.

Eligible exchange reasons include an incorrect item, color, or size shipped; an item arriving damaged or defective; or a preferred different style or design, subject to availability and the return eligibility requirements above.

Contact Us

Store Name: OG Agave
Customer Support Email: info@ogagave.net
Phone: 512-800-2642
Business Address: 2105 Ranch Rd 620 N, Austin, TX 78734, United States

Business Hours (Central Time):
Monday: 9:00 AM–5:00 PM
Tuesday & Thursday: 10:00 AM–8:00 PM
Wednesday & Friday: 10:00 AM–5:30 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed