Effective Date: October 20, 2026
This Payment Policy outlines payment options, billing, order processing, and refunds at OG Agave.
1. Available Payment Methods
Accepted credit cards: Visa, Mastercard, American Express, and Discover. Accepted debit cards: Visa and Mastercard.
Supported payment methods are displayed at checkout. Availability may vary depending on your region.
2. Payment Security
Enter payment details only through checkout. Do not send your full card number or card security code by email when contacting OG Agave.
3. Order Payment and Processing
Full payment is required when you place your order. Orders are confirmed and prepared for fulfillment only after successful payment authorization. All product prices are displayed and charged in US Dollars (USD).
After payment is successfully processed, an order confirmation email is sent to the email address provided during checkout, including your order number, itemized purchase details, and payment receipt. Please save it for your records.
We make every effort to keep prices accurate. If a pricing error is discovered, we reserve the right to cancel the affected order, issue a full refund, and notify you by email.
4. Billing Information
The billing address provided should match the address on file with your payment provider. Accurate billing information helps prevent payment declines and processing delays.
A digital invoice is emailed after your order is completed. If you need a formal invoice for business, tax, or accounting purposes, contact info@ogagave.net.
5. Taxes and Additional Fees
Sales tax, if applicable, is calculated at checkout based on your shipping address and applicable law. OG Agave currently collects sales tax only in jurisdictions where we are registered to do so; no tax is added if we do not have a collection obligation in your state. Tax rates are determined by state and local regulations and may change.
There are no payment-method surcharges. Standard orders are charged the displayed product prices plus any applicable sales tax. If an order is returned to us because of an incorrect shipping address, reshipping fees apply as described in our Shipping Policy.
6. Shipping Within the Contiguous United States Only
OG Agave offers free standard shipping on all orders within the contiguous 48 United States and the District of Columbia. No minimum purchase or promo code is required.
We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
Orders are processed within 1–2 business days. Standard delivery typically takes 3–5 business days after processing. These are estimates, not guarantees. Extreme weather may cause a temporary shipping hold, as explained in our Shipping Policy.
7. Payment Troubleshooting
If payment is declined, check your card number, expiration date, security code, billing address, and available funds. Contact your bank or card issuer if the problem continues, including to verify whether the transaction was blocked. You do not need to disable fraud protection.
For additional assistance, contact our support team during business hours.
8. Refunds
Refund eligibility, return conditions, and the live-plant exception are described in our Return & Refunds Policy.
Once a returned item is received and inspected, approved refunds are processed within 10 business days to the original payment method. Your bank or card issuer may require additional time to post the refund.
If a refund has not appeared, check your statement and contact your bank or card issuer. If the issue remains unresolved, contact info@ogagave.net.
9. Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. Email info@ogagave.net with your order number to request cancellation.
Once an order has been processed or shipped, it cannot be cancelled. Any return or exchange is subject to our Return & Refunds Policy, including the live-plant exception. Weather-related shipping holds are handled under the Shipping Policy, including its cancellation option.
Approved cancellations receive a full refund to the original payment method. Refunds for cancelled orders are typically processed within 10 business days of cancellation confirmation. Your bank or card issuer may require additional time to post the refund.
10. Contact Us
Store Name: OG Agave
Phone: 512-800-2642
Email: info@ogagave.net
Business Address: 2105 Ranch Rd 620 N, Austin, TX 78734, United States
Business Hours (Central Time):
Monday: 9:00 AM–5:00 PM
Tuesday & Thursday: 10:00 AM–8:00 PM
Wednesday & Friday: 10:00 AM–5:30 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed
We aim to respond to inquiries within 1–2 business days. For urgent payment matters, please call during business hours.
This policy applies to purchases through the OG Agave online store. The current version is available on this page.
Last updated: October 20, 2026.